Last updated: October 12, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Ramtek Intelligence, LLC ("Company," "we," "us," or "our") governing your access to and use of our website at ramtekintelligence.com and our AI-powered software platform for law firms (collectively, the "Services").
By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.
If you are using the Services on behalf of a law firm or other organization, you represent that you have the authority to bind that organization to these Terms.
Ramtek Intelligence provides a subscription-based AI software platform designed for law firms. The platform includes tools such as:
Firm reference documents are text that your firm chooses to add. Your firm must have the right to upload them. A transcript you upload may contain confidential and personal information about witnesses and others, and your firm must have the right to use it and to send it to us for analysis. The Word add-in runs inside Microsoft Word, and Microsoft's own terms apply to Word itself.
Tool availability depends on your subscription plan. We reserve the right to add, modify, or remove features at any time, with notice to active subscribers where reasonably practicable.
Our platform uses a firm-first model. When you register, you create an account on behalf of your law firm ("Firm Account"). You become the firm administrator and are responsible for all activity under that account, including activity by team members you invite.
You may invite additional users ("team members") to your Firm Account up to the number of users included with your plan. Additional users can be added at any time at the applicable per-user rate set out in Section 3. All users count toward your plan's included number, regardless of role — attorneys, paralegals, and administrative staff alike. You are responsible for ensuring all team members comply with these Terms.
You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at support@ramtekintelligence.com if you suspect unauthorized access to your account. We are not liable for losses resulting from unauthorized use of your credentials.
You agree to provide accurate and complete information when registering and to keep your account information up to date.
Core — $499/month per firm, up to 3 users | Professional — $1,999/month per firm, up to 8 users | Enterprise — custom pricing, custom users
Core and Professional are billed as a flat monthly fee per firm, not per user, and are billed in advance through our payment processor (monthly, or annually at a discount). The flat fee covers the number of users included with that plan, as stated above.
Additional users. You may add users beyond your plan's included number at the applicable per-user rate — currently $249/user/month on Core and $179/user/month on Professional — billed as a separate recurring line item, prorated for the remainder of the then-current billing period.
Enterprise. Enterprise subscriptions are negotiated individually and are not available for self-service purchase. Pricing, included users, and any additional terms are set out in a separate written order or agreement between you and us, which controls over the standard pricing in this section to the extent it conflicts. An Enterprise order may include a one-time setup fee and monthly or annual billing, as stated in the order. If we send you a link to review and confirm the plan details we discussed (a "plan confirmation"), confirming records that you agree those details are correct and that you are ready to move to payment; it is not the written order or agreement, and it does not by itself bind either of us to anything beyond the payment you then choose to make. Where a written order exists, it controls.
Prices are listed in USD and are subject to change with 30 days' notice to active subscribers.
Core includes 400 AI actions per user per month and Professional includes 700 AI actions per included user per month; the allowance is pooled across your firm. Each additional user you add brings 400 more actions a month on Core and 550 more on Professional. An "AI action" is one request to an AI tool, such as a chat message, a document draft, a contract analysis, an email draft, or a workflow run. Enterprise plans have a custom allowance set out in your written agreement, and Enterprise accounts are also subject to protective usage ceilings intended to limit damage from a compromised account. We may temporarily limit or suspend AI processing on an account that materially exceeds its allowance, or that uses the Services in a way that degrades performance for other customers. We will make reasonable efforts to contact you before doing so, and will work with you to move to a plan that fits your usage. If you regularly approach your allowance, contact us and we will work with you on a plan that fits.
Subscriptions automatically renew at the end of each billing period: every month on a monthly plan, and every year on an annual plan. A subscription continues until you cancel it, and cancelling before the renewal date stops the next renewal. By subscribing, you authorize us to charge your payment method on file at the start of each billing period. An annual plan is charged once, up front, for the full year.
If you are not satisfied within the first 30 days of your first paid subscription, contact us at support@ramtekintelligence.com within that period and we will refund your first payment: the first month on a monthly plan, or the annual payment on an annual plan. This guarantee applies once per firm, to the first billing cycle of a new subscription only, and does not apply to additional-user charges, setup fees or Enterprise orders unless your written order says otherwise.
You may cancel your subscription at any time through your account dashboard or by contacting us. Cancellation takes effect at the end of the current billing period. Outside the 30-day money-back guarantee above, we do not provide refunds for partial billing periods.
If your payment fails, we will attempt to retry the charge. If payment remains outstanding after reasonable retry attempts, your account access may be suspended until payment is resolved. We will email your firm administrator when a payment fails so you can update your payment method. Access continues while retries are in progress; if payment cannot be collected, the subscription ends and the data schedule in Section 13 applies.
The Website Intake Assistant is included with the Professional and Enterprise plans at no additional charge. It is not available on the Core plan.
You are responsible for any applicable taxes associated with your subscription. We will charge applicable taxes where required by law.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to suspend or terminate accounts that violate these provisions without notice.
The AI tools provided through our platform do not constitute legal advice.
Our Services use artificial intelligence to assist attorneys and legal staff with drafting, research, and administrative tasks. You acknowledge and agree that:
The Services, including all software, design, trademarks, trade names, logos, text, graphics, and content created by Ramtek Intelligence, are owned by or licensed to us and are protected by intellectual property laws. You may not copy, reproduce, modify, or distribute any portion of the Services without our prior written consent.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal law firm operations during your subscription term.
You retain ownership of all content you submit to the Services ("User Content"), including documents, case information, and text inputs to AI tools. By submitting User Content, you grant us a limited license to process it solely for the purpose of providing the Services to you.
We do not use your User Content to train AI models. Your inputs are transmitted to our AI infrastructure provider's API for processing under that provider's API terms, which prohibit using API inputs for model training without consent.
You represent and warrant that you have all necessary rights to submit User Content and that doing so does not violate any law, regulation, court order, or third-party rights (including client confidentiality obligations).
Website Intake Assistant and email forwarding. If you place the Website Intake Assistant on your website, you are responsible for the notices and consents that the law requires where you use it, including telling visitors that they are chatting with an AI assistant, that the conversation and the contact details they give are recorded and sent to your firm, and how their information will be used, and for linking your own privacy policy. You are also responsible for not inviting visitors to send information you are not permitted to collect. As between you and us, the conversations and contact details collected through your widget are your firm's User Content, and we process them on your behalf to provide the Services. If you set up forwarding of emails or documents to your private intake address, you are responsible for forwarding only content you are allowed to share with us, and forwarded content is treated as User Content. The assistant identifies itself to visitors as an AI assistant, and you agree not to configure or present it as a human being or as a lawyer.
We treat your firm's data and client information submitted through the platform as confidential. We implement commercially reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is 100% secure. You acknowledge that you use the Services at your own risk with respect to data security.
You are responsible for ensuring that your use of the Services complies with your professional confidentiality obligations, including attorney-client privilege rules in your jurisdiction.
Our Services integrate with third-party providers for AI processing, payment processing, email delivery, inbound email routing, application hosting, database management, content delivery and network security, and error monitoring. Your use of the Services is also subject to the terms and privacy policies of these third parties. A full list of subprocessors is available upon request. We are not responsible for the practices of third-party providers. When the AI Law Assistant researches a legal question, it may send search terms to public legal databases and to the AI provider's web search, so do not put more client-identifying detail into a question than you are comfortable sharing with those sources.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that: (a) the Services will be uninterrupted, error-free, or secure; (b) any errors or defects will be corrected; (c) the Services or the server that makes them available are free of viruses or other harmful components; or (d) AI-generated content will be accurate or legally appropriate.
TO THE FULLEST EXTENT PERMITTED BY LAW, RAMTEK INTELLIGENCE, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $500.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
You agree to indemnify, defend, and hold harmless Ramtek Intelligence, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your User Content; (c) your use of the Services; or (d) your violation of any third-party rights or applicable law.
These Terms remain in effect for as long as you maintain an active account or subscription. Either party may terminate at any time:
Upon termination, your right to access the Services ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) shall survive.
Because your account may contain client information, we apply a defined retention and deletion schedule rather than keeping your data indefinitely:
Free trials. A free trial lasts seven days and gives access to the Services without a payment card. When it ends, your account is locked: you can see your existing drafts and contacts but cannot run AI tools until you choose a paid plan. Your trial data is kept for 30 days after the trial ends and is then deleted, unless you choose a plan before that. The same deletion rules as above apply.
You may request immediate deletion at any time by emailing support@ramtekintelligence.com. Billing and payment records are retained separately as required by tax and accounting law, and backups may persist for a short period before being overwritten in the ordinary course.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in English.
You waive any right to participate in a class action lawsuit or class-wide arbitration.
We reserve the right to modify these Terms at any time. We will notify active subscribers of material changes by email at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree with the updated Terms, you must cancel your subscription before the effective date.
If you have any questions about these Terms, please contact us:
Ramtek Intelligence, LLC
Email: support@ramtekintelligence.com
Website: ramtekintelligence.com
RAMTEK